Merchant Guide

Movo Merchant Guide /
商家申請與上架指南

雙語版（English + 简体中文）。 Version 1.0 — 2026-05-20

🇬🇧 English

Why join Movo

  • Multi-vendor marketplace for Malaysia, focused on
    lifestyle, home, pet, food, and personal care.
  • 20% platform commission (you keep 80% per sale). No
    monthly listing fee.
  • Unified platform shipping rates — no need to set up
    your own rate tables.
  • Payouts in MYR to your local bank.

Eligibility

You must be:

  1. A registered Malaysian business (SSM number required).
  2. Able to fulfill orders within Malaysia (or via Movo-approved
    cross-border partners).
  3. Compliant with category-specific licensing (see below).

Application flow

[Sign up form] → [Admin review ≤48h] → [Approved? → Vendor Dashboard] → [Set up store] → [Add products]

Step 1 — Sign up form

Visit movo.com.my/become-a-merchant. Required
fields:

Field Note
Business / shop name As registered
Contact name Person we’ll talk to
Phone + email For approval & support
Main category (multi-select from 6 groups) Triggers conditional document uploads
SSM company registration number + scan (PDF) Required for all merchants
Bank account (name / bank / account no.) For payouts
Warehouse / fulfillment address For shipping logistics
Category-specific documents See compliance table below
Terms agreement Includes 20% commission, unified shipping

Step 2 — Category
compliance (conditional)

If you sell any of the categories below, you must upload the
corresponding licence during sign-up. Without it your
application will be rejected.

Category Required documents
Cross-border beauty (跨境美容) NPRA notification number (cosmetics registration)
Cross-border food / seafood (跨境食品 / 海味) MOH import licence + food safety certificate
Domestic packaged food (零食 / 醬料 etc.) MeSTI / GMP certification; Halal cert if targeting Muslim
consumers
Disinfectant / chemical (消毒) KKM or Pesticides Board registration number
Automotive lubricants (汽車潤滑油) Hazardous goods logistics declaration
Cross-border pet food (跨境寵物食品) DVS (Department of Veterinary Services) import permit
Hardware / sports / gardening / non-food pets / domestic
non-food		 No category-specific doc required

Step 3 — Admin review (≤48
hours)

We review your application within 2 business days. You’ll receive an
email with the decision.

  • Approved → You receive Vendor Dashboard login
    credentials.
  • Rejected → You’ll get a reason. You can resubmit
    after 7 days with the issues corrected.

Step 4 — Vendor Dashboard
setup

Once logged in (movo.com.my/dashboard):

  1. Store profile — Logo, banner, description, opening
    hours, social links.
  2. Store policy — Your own return policy text (must be
    at least as customer-friendly as Movo’s 14-day return policy).
  3. Verify bank details — Confirm payout account.
  4. Profile photo — For the storefront badge.

Step 5 — Adding products

Go to Dashboard → Products → Add New. Required for each
SKU:

  • Product name (English required; Chinese optional)
  • Product images (≥3 photos, 1000×1000px+ recommended)
  • Category (must pick one Group → one Subcategory)
  • Price (MYR, before commission)
  • Stock quantity
  • SKU code
  • Description (English)
  • Weight & dimensions (used for shipping calc)
  • Variations (size / colour) if applicable

Tags — Optional but recommended:

  • cross-border if shipped from outside MY
  • halal if Halal-certified
  • bulky if heavy/large (different shipping rate)

Step 6 — Order fulfillment

When a customer places an order containing your product:

  1. You receive an email notification.
  2. Log into the Vendor Dashboard → see the order.
  3. Pack the order, hand to courier within 2 business
    days    .
  4. Update the order status → input tracking number.
  5. Customer receives email with tracking info.
  6. Cash on Delivery (COD) — The courier collects cash
    on your behalf. You’ll see the COD amount in your sales report.

Commission & payouts

  • Platform commission: 20% of every sale.
    • You receive 80% of the sale price (before
      shipping).
    • The 20% covers platform operations, payment processing (Phase 2
      Stripe), customer cashback program, and referral programme.
  • Payout cycle: Manual withdrawal request. Once your
    balance hits RM 100, you can request payout. Admin
    processes payouts weekly (CSV batch transfer).
  • Withholding tax: For payouts cumulatively exceeding
    RM 5,000 per year to a single merchant, Movo may issue
    Form CP58 to LHDN.

Returns & refunds

  • Movo’s platform-wide return window: 14 days from order
    delivery    .
  • First contact: Customer must reach out to you first
    to resolve the issue.
  • Arbitration: If you and the customer can’t agree,
    the customer may escalate to Movo admin who will arbitrate.
  • Return shipping:
    • Defective / wrong item shipped → You (merchant) pay
      return shipping
    • Customer changed mind / size doesn’t fit → Customer
      pays       return shipping
  • Cashback claw-back: If the order generated customer
    cashback, that amount is automatically debited from the customer’s
    wallet upon refund.

Brand / image standards

  • Product photos must be clean, well-lit, no watermarks, no competitor
    logos.
  • Product titles should be descriptive, no all-caps, no spam
    keywords.
  • Pricing must include all in-MY costs. No “+ shipping”
    surprises.

Support

🇨🇳 简体中文

为什么加入 Movo

  • 多商家市集
    专注马来西亚生活、家居、宠物、食品、个人护理类目。
  • 平台抽成 20%（你保留每笔订单的 80%）。无月费。
  • 平台统一运费表 — 你不用自己设运费。
  • MYR 兑付 到你的马来本地银行。

申请资格

你必须是：

  1. 已注册的马来西亚商家（必须有 SSM 号码）。
  2. 能在马来境内出货（或通过 Movo 认可的跨境合作伙伴出货）。
  3. 符合品类专属法规要求（见下表）。

申请流程

[填申请表] → [Admin 审核 ≤48h] → [通过?进 Vendor Dashboard] → [设店] → [上架商品]

Step 1 — 填申请表

到 movo.com.my/become-a-merchant 填表。必填项：

栏位 说明
公司 / 商号名称 与营业执照一致
联系人 我们对接的人
电话 + email 审核与支援
主营品类（从 6 大类多选） 触发对应证件上传
SSM 注册号码 + PDF 所有商家必备
银行账号（户名 / 银行 / 账号） 用于结算
仓库 / 出货地址 用于物流计算
品类专属证件 见下方合规表
同意条款 包含 20% 抽成、统一运费

Step 2 — 品类合规（条件式）

若你卖以下任一品类，必须在申请时上传对应证件，否则会被驳回。

品类 必备证件
跨境美容 NPRA notification 编号（化妆品注册）
跨境食品 / 海味 MOH 进口准证 + 食品安全证书
马来国产包装食品（零食 / 酱料） MeSTI / GMP 认证；若针对穆斯林客群 → Halal 认证
消毒 / 化学品 KKM 或 Pesticides Board 注册号
汽车润滑油 危险品物流声明
跨境宠物食品 DVS 进口准证
五金 / 运动 / 园艺 / 非食宠物用品 / 国产非食 无品类专属证件

Step 3 — Admin 审核（≤48 小时）

我们 2 个工作日内审核。结果会用 email 通知。

  • 通过 → 你会收到 Vendor Dashboard 登入资料。
  • 驳回 → 我们会说明原因。修正后可在 7
    天    后重新申请。

Step 4 — Vendor Dashboard
设店

登入后（movo.com.my/dashboard）：

  1. 店铺资料 —
    Logo、Banner、简介、营业时间、社群连结
  2. 退货政策 — 你自家的退货政策文字（不可比 Movo 14
    天退货政策对客户更严苛）
  3. 核对银行帐号 — 确认结算账户
  4. 大头照 — 店面识别用

Step 5 — 上架商品

到 Dashboard → Products → Add New。每个 SKU 必填：

  • 商品名称（英文必填；中文选填）
  • 商品图（≥3 张，建议 1000×1000px+）
  • 分类（必须选一个 大类 + 子分类）
  • 售价（MYR，含抽成前的价格）
  • 库存数
  • SKU 编码
  • 描述（英文）
  • 重量 + 尺寸（运费计算用）
  • 规格变体（尺寸 / 颜色）若适用

Tag（选填但建议加）：

  • cross-border：跨境出货
  • halal：清真认证
  • bulky：大件 / 重件

Step 6 — 订单出货

客户下单后：

  1. 你收到 email 通知。
  2. 进 Vendor Dashboard → 看订单。
  3. 包好商品，2 个工作日内交快递。
  4. 更新订单状态 → 输入物流单号。
  5. 客户收到 email 含 tracking。
  6. 货到付款（COD） — 司机代收现金。你可在销售报表查
    COD 金额。

抽成与结算

  • 平台抽成：每笔订单的 20%。
    • 你拿 80%（不含运费）。
    • 20% 用于平台运营、金流费（Phase 2 Stripe 上线后）、客户
      cashback、推荐分润计画。
  • 结算周期：手动申请提现。余额累积至 RM
    100     即可申请。Admin 每周批次处理（CSV 转账）。
  • 预扣税：单一商家年度累计提现超过 RM
    5,000    ，Movo 可能向 LHDN 出 Form CP58。

退货与退款

  • 平台统一退货窗口：送达后 14 天。
  • 首接洽：客户必须先联系你解决。
  • 仲裁：双方谈不拢，客户可申诉 Admin 仲裁。
  • 退货运费：
    • 瑕疵 / 出错品 → 你（商家）出
    • 客户改变心意 / 尺寸不合 → 客户出
  • Cashback 回扣：若该订单已发放客户
    cashback，退款时自动从客户钱包扣回。

品牌 / 形象标准

  • 商品图清晰、光线足、无水印、无竞品 Logo。
  • 标题描述清楚，不全大写，不堆 spam 关键字。
  • 价格必须包含马来境内所有费用，不能 “+ 运费另计”。

联络支援

  • 商家热线：TBD
  • Email：merchants@movo.com.my（TBD）
  • Vendor Dashboard 即时聊天：TBD（Phase 2）

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